Privacy Policy

Fair Processing Notice

How we use your personal information 

This fair processing notice explains why we collect information about you and how that information may be used.

The health care professionals who collect your information forward this to your GP You’re your consent. These records help to provide you with the best possible healthcare. 

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.

Information held about you may include the following information; 

  • Details about you, such as your address, legal representative, emergency contact details 
  • Details about your treatment and care 
  • Results of investigations such as blood tests, BP 
  • Relevant information from other health professionals, relatives or those who care for you 

Your records will be retained in accordance with the NHS Code of Practice for Records Management.

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided. 

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. 

Sometimes your information may be requested to be used for research purposes – we will always gain your consent before releasing the information for this purpose.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality and Information Security
  • Information: To Share or Not to Share Review (click here to read further information about this)

Every member of staff who works for Health First ALW CIC has a legal obligation to keep information about you confidential. 

We will not disclose your information without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on for example Child/Adult Protection and Serious Criminal Activity.

Who are our partner organisations? 

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations or receive information from the following organisations:-

  • NHS Trusts / Foundation Trusts
  • GP’s 
  • Voluntary Sector Providers 
  • Ambulance Trusts 
  • Local Authority
  • Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.


The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.   

This information is publicly available on the Information Commissioners Office website

Health First ALW CIC is registered with the Information Commissioners Office (ICO).